Join the 31,000 people already enjoying rewards and savings!
Online Ordering & Rewards All In One
Rewards in Every Sip
Plus VIP reward opportunities and special rewards throughout the year!
Check out our Thanx FAQs if you have more questions.
How it Works
Our rewards program is powered by Thanx.
1. Register your credit or debit card
Your card is never charged. It’s how we securely connect rewards to you.
2. Use that card each time you pay
Earn reward progress each time you shop. 100% progress earns free stuff!
3. Rewards get sent right to your phone
No check-ins or nonsense! Your phone buzzes when you get a reward.
Frequent Flyer FAQs
What is the difference between Thanx and the Caffeine Fiend program?
The Caffeine Fiend Rewards program is still powered by Thanx, which is the company that maintains the reward earning and redemption of our Caffeine Fiend members.
Where do I get the Satellite Coffee App?
The app is free to download from the App Store (Apple) or the Google Play Store (Android).
Can I still use my Thanx app on my phone to see and redeem rewards?
Thanx is a rewards app that services multiple merchants. It has been replaced with our dedicated Satellite Coffee app because it allows members to manage rewards, place online orders, or just browse the menu – all in one app. For customers that still use the Thanx app, we recommend replacing it with the Satellite Coffee app, but if they don’t, yes, they will still see rewards in that app without the online ordering capabilities.
Can I sign up and use Caffeine Fiend rewards without a smartphone?
Yes. You can sign up on the web by going to thanx.com/satellitecoffee. The web version of the app works just like the phone app. After joining, just sign in at mobile.thanx.com to view and use your account via the web.
What cards work with Caffeine Fiend Rewards?
Thanx works with credit or debit formats of MasterCard and Visa, and American Express.
Why does Thanx need my credit card?
The credit/debit card used to register as a Caffeine Fiend is how we securely connect rewards to you. Neither Thanx nor Satellite Coffee see or store your credit card information. When you register your card with the Thanx app, your card number is encrypted with bank-level security and sent directly from your phone to the card network (Visa, MasterCard, etc.). The bank enrolls your card with Thanx and sends us a notification when you make a purchase at a Satellite Coffee location. Thanx will not and cannot charge your card.
Does Thanx share my personal information?
No. Thanx does NOT share your personal information with anyone, including the merchants you shop with.
Can I use multiple credit cards to earn rewards?
Yes! Any card registered in your rewards account will earn rewards. You can add as many cards as you like and transactions made with any linked card will earn reward progress. Simply go to “Registered Cards” in the app menu to add more cards.
How can I use Cash?
If you would like to use cash for a transaction, no problem! Just tap on the menu in the app and choose UPLOAD RECEIPT and you will be able to snap a picture of the receipt and submit it. For manually submitted receipts, it takes a few days to show up in your account.
Can I submit a receipt if I used cash or a card that is not linked to my rewards account?
Yes. Just tap on the menu in the app and choose UPLOAD RECEIPT and you will be able to snap a picture of the receipt and submit it. For manually submitted receipts, it takes a few days to show up in your account.
Do Gift Card purchases count towards my account?
Yes. Purchases of Gift Cards with cash or a registered credit/debit card count towards rewards progress.
Can I access my account online?
Yes! You can login online by going to mobile.thanx.com or by using the Satellite Coffee app.
What drinks are included in the Satellite Coffee free Specialty Beverage Sign Up and Birthday rewards?
Any specialty drink you wish!
Can the $5 reward be used for any purchase?
The $5 reward can be used for any food, beverage, or retail purchase except Gift Cards.
Do my rewards ever expire?
Birthday rewards expire after the month of your birthday. Some limited-time promotion rewards will have a stated expiration date. All other earned rewards will expire after one year.
Can I use multiple rewards at once?
Only one reward can be redeemed per transaction.
If I accidentally press the “redeem” button for my reward but do not redeem it, can I get it back?
If you accidentally pressed the redeem button in the Thanx app, please email the Thanx support team at support@thanx.com and they will happily assist you!
